Project Manager

General Dynamics Information Technology

. Manage day-to-day operations of the production support team (Tier 2 and Tier 3) .

Posted 5/13/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesMid-LevelSenior💰 $119,000 - $161,000 per yearWebsite

Tech Stack

Tools & technologies

JavaPMP

About the role

Key responsibilities & impact

Manage day-to-day operations of the production support team (Tier 2 and Tier 3)
Work with the customer project manager to develop production support schedule for weekend and evening support
Collaborate with US Court’s National Support Desk (NSD) for channeling and prioritizing critical issues for the T2/T3 team
Organize and facilitate SCRUM ceremonies: daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives
Analyze internal business processes and methodologies to recommend process engineering/re-engineering for efficient operation, growth and transformation
Maintain JIRA and other information radiators for the teams
Enable team to become self-organizing and self-managing to achieve its goals
Motivate teams to perform and ensure team members are collectively responsible for all aspects of production support work (root cause analysis, development, testing, documentation, etc.)
Identify, address, and communicate project risks, dependencies, and team impediments
Ensure the team’s 'definition of done' is well defined on the story, sprint, and release levels
Facilitate productivity through discussion, decision making, and conflict resolution
Shield the team from external interferences
Assist with internal and external communication, and improving transparency
Build a trusting and safe environment where problems can be raised with an emphasis on problem solving
Coach a continuous improvement mindset and recommend adjustments to established delivery practices
Establish and maintain strong working relationships with all stakeholders, including customers

Requirements

What you’ll need

Bachelor’s degree plus at least five years (5+) of experience in Agile development environment
Ability to be on call during evening and weekends
Experience in supporting Java based applications in production
Excellent written and oral communication and customer service skills
Ability to manage multiple projects and work rapidly in a high tempo environment that often requires multitasking
Ability to create, sustain, and enhance fostering team dynamics and collaboration
Certified Scrum Master (CSM) or Agile Certified Scrum Master (PMI-ACP)
Project Management Professional Certification (PMP)
Energetic, goal oriented, proactive, innovative, hardworking, and patient

Benefits

Comp & perks

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
GDIT offers employees full flex work weeks where possible
A variety of paid time off plans
Including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
GDIT typically provides new employees with 15 days of paid leave per calendar year
An additional 10 paid holidays per year
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile developmentJavaroot cause analysisdevelopmenttestingdocumentationprocess engineeringprocess re-engineeringSCRUMproject management

Soft Skills

communicationcustomer serviceteam dynamicscollaborationmultitaskingproblem solvingmotivationconflict resolutiontrust buildingcontinuous improvement

Certifications

Certified Scrum Master (CSM)Agile Certified Scrum Master (PMI-ACP)Project Management Professional (PMP)