Help Desk Technician Tier III – TS/SCI with Polygraph

. Provides network monitoring during customer core hours with 24/7 on-call support .

Posted 5/5/2026full-timeWashington • District of Columbia, Maryland, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $41 per hourWebsite

Tools & technologies

ServiceNowTypeScript

Key responsibilities & impact

Provides network monitoring during customer core hours with 24/7 on-call support
Ensures all problems reported by end users have been adequately documented
Performs user account management per the Account Management Plan
Provides technical assistance and support related to computer systems, hardware, and software
Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems

What you’ll need

3+ years of related experience
End Users, Hardware Troubleshooting, Remote Support skills
HS/GED + 3+ years experience
DoD Manual 8570.01-M at IAT Level II certification
Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a Polygraph
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off including vacation, sick and personal time
Holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network monitoringhardware troubleshootingremote supportuser account managementtechnical assistancesoftware support

Certifications

DoD Manual 8570.01-M at IAT Level II