Lead Membership Manager

General Dynamics Information Technology

. Manage member organization's service operations to deliver member satisfaction and achieve strategic goals .

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $119,000 - $161,000 per yearWebsite

About the role

Key responsibilities & impact

Manage member organization's service operations to deliver member satisfaction and achieve strategic goals
Oversee individual process membership applications from intake through decision
Implement programs and initiatives to engage current members
Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards
Conduct routine reviews of member information and identify potential deficiencies or areas for improvement
Analyze membership applications and update requests for completeness, accuracy, and compliance standards
Prepare application summaries and support committees reviewing membership requests
Perform quantitative and qualitative analysis of member performance metrics and trends
Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions
Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems

Requirements

What you’ll need

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
Strong abilities in critical thinking, problem-solving, and data analysis
Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
Experience in working within data-driven systems or databases is preferred
Exceptional written and verbal communication skills
Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
Customer Service experience

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Full-flex work week to own your priorities at work and at home
Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispolicy complianceoperational oversighthealthcare processesmembership applicationsquantitative analysisqualitative analysisattention to detailcustomer service

Soft Skills

critical thinkingproblem-solvingwritten communicationverbal communicationorganizational skillsprioritizationmulti-tasking