Membership Manager

General Dynamics Information Technology

. Manages member organization's service operations to deliver member satisfaction and achieve strategic goals .

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $107,744 - $138,000 per yearWebsite

About the role

Key responsibilities & impact

Manages member organization's service operations to deliver member satisfaction and achieve strategic goals
Overseeing individual process membership application from intake through decision
Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members
Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards
Conduct routine reviews of member information and identify potential deficiencies or areas for improvement
Analyze membership applications and update requests for completeness, accuracy, and compliance standards
Prepare application summaries and support committees reviewing membership requests
Perform quantitative and qualitative analysis of member performance metrics and trends
Utilize dashboards and other documentation to support compliance reviews, performance improvement initiatives, and policy enforcement efforts
Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions
Maintain accurate records of applications, reviews, and membership data within tracking systems.

Requirements

What you’ll need

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
Strong abilities in critical thinking, problem-solving, and data analysis
Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
Experience in working within data-driven systems or databases is preferred
Exceptional written and verbal communication skills to effectively liaise with members and stakeholders
Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
Customer Service experience
Must be able to obtain a Public Trust clearance

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Flexible work week to own your priorities at work and at home
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispolicy complianceoperational oversightmembership application processingquantitative analysisqualitative analysisperformance metrics analysiscompliance standardsattention to detailcustomer service

Soft Skills

critical thinkingproblem-solvingwritten communicationverbal communicationorganizational skillsprioritizationmulti-taskingstakeholder engagementmember satisfactionservice operational standards

Certifications

Bachelor’s degreePublic Trust clearance