Senior ServiceNow Developer

General Dynamics Information Technology

. Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends .

Posted 5/2/2026full-timeBossier City • Louisiana • 🇺🇸 United StatesSenior💰 $102,000 - $138,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAPSQL

About the role

Key responsibilities & impact

Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Customize user interfaces, forms, and workflows to align with business needs
Script and automate processes, data imports, and report generation to enhance efficiency
Connect ServiceNow with other systems using REST/SOAP APIs
Perform platform health checks, upgrades, and user/role management
Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Participate in IT-related technical processes reviews, postmortems, and continual process improvement

Requirements

What you’ll need

3+ years of related experience
Strong proficiency with ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
Experience with ServiceNow Service Portal development and custom widget creation
Experience with JavaScript and GlideScript
Experience with REST/SOAP APIs
Experience with SQL
Understanding of ACLs, UI Policies, and Business Rules
Ability to analyze requirements, troubleshoot issues, and develop effective solutions
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits,
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow ITSMJavaScriptGlideScriptREST APIsSOAP APIsSQLBusiness RulesUI Policiescustom reportsdashboards

Soft Skills

organizational skillstime managementtroubleshootinganalytical skillscommunication skillsstakeholder engagementend-user supportprocess improvementadaptabilityproblem-solving

Certifications

ServiceNow Certified Systems Administrator