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Cloud Platform Software Developer
General Dynamics Information Technology. Design, configure, and customize applications supporting Contact Center and Service Desk operations .
Posted 5/1/2026full-timeHome Office • Louisiana • 🇺🇸 United StatesJunior💰 $80,750 - $109,250 per yearWebsite
Tech Stack
Tools & technologiesAWSCloudDynamoDBJavaJavaScriptNoSQLOraclePostgresPythonSDLC
About the role
Key responsibilities & impact- Design, configure, and customize applications supporting Contact Center and Service Desk operations
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
- Maintain system integrity, availability, and security in alignment with federal compliance and security standards
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Support platform upgrades, testing, and reconfiguration across development, test, and production environments
- Monitor and tune applications and integrations to ensure optimal performance and reliability
- Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
- Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
- Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
Requirements
What you’ll need- 1+ years of software development or platform engineering experience in cloud or enterprise environments
- Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Familiarity with version control systems (Git)
- Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
- Exposure to cloud infrastructure, automation, and solutions development/integration using cloud AI services
- Understanding of translating business needs into technical designs, user stories, and development tasks
Benefits
Comp & perks- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Full-flex work week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptPythonJavaRESTful APIsAgileScrumSDLCDevOpsGitPostgreSQL
Soft Skills
collaborationproblem-solvingcommunicationstakeholder engagementtechnical documentation