Call Center Quality Analyst
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,190 - $60,950 per year
About the role
- Make meaningful contributions that fuel critical outcomes for complex government and intelligence projects
- Transform customer interaction data into practical business insights
- Drive performance improvements and strengthen compliance in call center operations
- Collaborate with operational leaders and adjacent departments
- Conduct weekly audits of customer interactions to fortify QA compliance
- Utilize MS Excel for data analysis and trend identification
- Compose high-level communications and presentations
Requirements
- 2+ years of call center experience with quality assurance exposure in a healthcare environment
- Strong analytical, critical thinking, and problem-solving skills
- Excellent listening, verbal, and written communication capabilities
- Bachelor of Arts/Bachelor of Science
- Intermediate computer literacy with expertise in MS Office (Excel, Word, PowerPoint)
- Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines)
- Familiarity with Medicare Secondary Payer rules
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Flexible work weeks
- Medical plan options
- Dental plan options
- Vision plan
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistrend identificationquality assurance
Soft Skills
analytical skillscritical thinkingproblem-solvinglistening skillsverbal communicationwritten communication