Call Center Quality Analyst

General Dynamics Information Technology

Functional Analyst transforming customer interaction data into actionable insights for government and intelligence projects. Driving performance improvements and ensuring compliance in a remote call center environment.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,190 - $60,950 per yearWebsite

About the role

Key responsibilities & impact

Make meaningful contributions that fuel critical outcomes for complex government and intelligence projects
Transform customer interaction data into practical business insights
Drive performance improvements and strengthen compliance in call center operations
Collaborate with operational leaders and adjacent departments
Conduct weekly audits of customer interactions to fortify QA compliance
Utilize MS Excel for data analysis and trend identification
Compose high-level communications and presentations

Requirements

What you’ll need

2+ years of call center experience with quality assurance exposure in a healthcare environment
Strong analytical, critical thinking, and problem-solving skills
Excellent listening, verbal, and written communication capabilities
Bachelor of Arts/Bachelor of Science
Intermediate computer literacy with expertise in MS Office (Excel, Word, PowerPoint)
Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines)
Familiarity with Medicare Secondary Payer rules

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Flexible work weeks
Medical plan options
Dental plan options
Vision plan
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysistrend identificationquality assurance

Soft Skills

analytical skillscritical thinkingproblem-solvinglistening skillsverbal communicationwritten communication