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Information Technology Revenue Operations Manager
General Dynamics Information Technology. Own the service catalog and experience-level objectives (XLAs) .
Posted 4/10/2026full-timeAustin • Texas • 🇺🇸 United StatesSeniorLead💰 $122,400 - $165,600 per yearWebsite
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNow
About the role
Key responsibilities & impact- Own the service catalog and experience-level objectives (XLAs)
- Ensure clear inclusions/exclusions and an easy path to adoption of services
- Standardize service requests, communications, and measurements
- Collaborate with cybersecurity, finance, and vendor partners
- Lead multi-vendor environments ensuring seamless delivery to VA customers
Requirements
What you’ll need- Bachelor's Degree or 4 additional years of related experience
- 10+ years in enterprise IT service management, product operations, or customer success
- Minimum 3 years leading cross-functional programs at federal scale
- Proven experience running VoC programs and managing communications
- Expertise in ServiceNow or equivalent for catalog design
- Knowledge of ITIL 4 / ISO 20000, NIST CSF/RMF, and Zero Trust/TIC 3.0 frameworks
Benefits
Comp & perks- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you build your skills and own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and 10 company-paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementproduct operationscustomer successVoC programsServiceNowcatalog designITIL 4ISO 20000NIST CSFZero Trust
Soft Skills
collaborationleadershipcommunicationstandardizationorganizational skills
Certifications
Bachelor's Degree