
Systems and End-User Services Administrator
General Dynamics Information Technology
full-time
Posted on:
Location Type: Office
Location: Annapolis Junction • District of Columbia • Maryland • United States
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Salary
💰 $96,569 - $130,651 per year
Tech Stack
About the role
- Drive baseline control and maintain CMDB, ensuring auditable configuration identification, change management, and release governance across enterprise environments.
- Define QA processes, acceptance criteria, and metrics; conduct audits and corrective actions to uphold delivery standards.
- Build and maintain the IMS, align dependencies and critical paths, and provide schedule health metrics to drive execution.
- Transform operational and system telemetry into actionable insights, dashboards, and decision support for performance, capacity, and mission outcomes.
- Perform rack/stack, cabling, and hardware diagnostics to sustain high availability and resilient operations within on-prem and hybrid data centers.
- Implement, harden, and tune mission databases, manage backup/recovery and replication, ensuring data integrity and performance.
- Steward RMF controls, evidence, and POA&Ms; guide ATO packages; ensure continuous monitoring, STIG/SCAP compliance, and cyber readiness.
- Field, image, and configure endpoints and peripherals; execute site installs and cutovers; validate connectivity and user readiness.
- Plan and execute lifecycle replacement, coordinate site wave schedules, and track readiness to minimize user disruption.
- Oversee asset lifecycle and inventory accuracy, manage shipping/receiving and fielding operations, coordinate compliant hardware/software acquisitions.
- Secure, automate, and sustain core enterprise services, end-user environments, and monitoring platforms to ensure reliable, scalable operations.
Requirements
- 5+ years of related experience
- US Citizenship required
- Security Clearance Level: TS/SCI with CI polygraph eligibility
- Bachelor’s with 4-8+ years, or 8-12+ years in lieu of a degree (varies by role)
- Ability to meet Information Assurance Workforce (IAW) DoD 8140 certification requirements for the specific role
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holiday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CMDB managementQA processesauditsIMS developmentdata center operationsdatabase managementbackup and recoveryhardware diagnosticsendpoint configurationasset lifecycle management
Soft Skills
communicationorganizational skillsproblem-solvingleadershipattention to detail
Certifications
DoD 8140 certificationSecurity Clearance TS/SCI