General Dynamics Information Technology

Customer Service Specialist III

General Dynamics Information Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $24 per hour

About the role

  • Provide expert customer service to employee benefit plan administrators and others
  • Communicate clearly and effectively over the phone
  • Builds technical expertise of EFAST2 system and utilizes strong problem-solving capabilities
  • Deliver accurate, high-quality results independently while consistently meeting contract performance standards
  • Actively incorporates feedback to enhance performance and continuously improve service delivery
  • Maintains a positive attitude and performs effectively under pressure
  • Serves as a resource to less experienced Specialists
  • Provides guidance and troubleshooting support
  • Utilizes software tools to manage calls, document interactions, and access resources
  • Participates in training and development of new Customer Service Representatives (CSRs)
  • Offers additional support to the Supervisor as needed

Requirements

  • High School Diploma or GED is required
  • A minimum of 5 years of EFAST2 experience is required
  • Must be able to attain a Minimum Background Investigation (MBI) public trust clearance
  • Typing proficiency of a minimum speed of 20 words per minute
  • Experience with Microsoft Office tools, including Outlook, Word, Excel, and Teams
  • Familiarity with Salesforce (or other CRM platforms) and knowledge base/content management systems (preferred)
  • Strong verbal and written communication skills in English,
  • Ability to deliver unscripted, clear, and effective responses to address inquiries and share information
  • Exceptional interpersonal and organizational skills
  • Ability to acquire new knowledge quickly through self-directed learning and training
Benefits
  • Comprehensive benefits and wellness packages
  • 401K with company match
  • Paid time off
  • Flex work weeks
  • Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • Up to 160 hours of paid leave in a rolling 12 month period for eligible employees
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EFAST2typing proficiencyMicrosoft OfficeOutlookWordExcelTeamsSalesforceCRM platformsknowledge base management
Soft Skills
customer servicecommunication skillsproblem-solvingperformance under pressureinterpersonal skillsorganizational skillsself-directed learningtraining and developmentguidancefeedback incorporation
Certifications
High School DiplomaGEDMinimum Background Investigation (MBI) public trust clearance