Provide support and maintenance for end-user systems and applications in a diverse and dynamic technical environment
Design, implement, and support desktop systems, applications, and peripheral devices
Provide advanced troubleshooting and technical support for hardware and software issues
Collaborate with IT teams to develop and deploy desktop solutions
Ensure optimal performance, security, and reliability of desktop environments
Develop and maintain system documentation, user guides, and technical procedures
Implement and manage desktop security policies and best practices
Conduct research and recommend new technologies to improve efficiency and user experience
Mentor and provide guidance to junior desktop engineers and support staff
Coordinate with vendors for maintenance, upgrades, and troubleshooting

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field (4+ years of relevant experience may substitute)
3 to 10+ years of experience in desktop engineering depending on level
Strong knowledge of Windows operating systems, networking principles, and cloud services
Proven experience with desktop management tools such as SCCM, Jamf, or similar
Excellent problem-solving and analytical skills
Ability to work independently and as part of a team in a fast-paced environment
Strong interpersonal and communication skills to interact with technical and non-technical stakeholders
Experience with virtualization technologies like VMware or Citrix preferred
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar preferred
Familiarity with scripting languages (PowerShell, Python, etc.) preferred

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full flex work weeks where possible
Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop engineeringWindows operating systemsnetworking principlescloud servicesdesktop management toolsvirtualization technologiesscripting languagestroubleshootingtechnical supportsystem documentation

Soft Skills

problem-solvinganalytical skillsindependent workteam collaborationinterpersonal skillscommunication skillsmentoringguidanceresearchuser experience improvement

Certifications

Bachelor’s degree in information technologyBachelor’s degree in Computer ScienceCompTIA A+Microsoft Certified: Modern Desktop Administrator Associate