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Windows Desktop Engineer
General Dynamics Information Technology. Provide support and maintenance for end-user systems and applications in a diverse and dynamic technical environment .
Tech Stack
Tools & technologiesCitrixCloudJamfPythonVMware
About the role
Key responsibilities & impact- Provide support and maintenance for end-user systems and applications in a diverse and dynamic technical environment
- Design, implement, and support desktop systems, applications, and peripheral devices
- Provide advanced troubleshooting and technical support for hardware and software issues
- Collaborate with IT teams to develop and deploy desktop solutions
- Ensure optimal performance, security, and reliability of desktop environments
- Develop and maintain system documentation, user guides, and technical procedures
- Implement and manage desktop security policies and best practices
- Conduct research and recommend new technologies to improve efficiency and user experience
- Mentor and provide guidance to junior desktop engineers and support staff
- Coordinate with vendors for maintenance, upgrades, and troubleshooting
Requirements
What you’ll need- Bachelor’s degree in information technology, Computer Science, or a related field (4+ years of relevant experience may substitute)
- 3 to 10+ years of experience in desktop engineering depending on level
- Strong knowledge of Windows operating systems, networking principles, and cloud services
- Proven experience with desktop management tools such as SCCM, Jamf, or similar
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team in a fast-paced environment
- Strong interpersonal and communication skills to interact with technical and non-technical stakeholders
- Experience with virtualization technologies like VMware or Citrix preferred
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar preferred
- Familiarity with scripting languages (PowerShell, Python, etc.) preferred
Benefits
Comp & perks- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop engineeringWindows operating systemsnetworking principlescloud servicesdesktop management toolsvirtualization technologiesscripting languagestroubleshootingtechnical supportsystem documentation
Soft Skills
problem-solvinganalytical skillsindependent workteam collaborationinterpersonal skillscommunication skillsmentoringguidanceresearchuser experience improvement
Certifications
Bachelor’s degree in information technologyBachelor’s degree in Computer ScienceCompTIA A+Microsoft Certified: Modern Desktop Administrator Associate