Provides operational leadership and oversight for the execution multiple on-site IT operations teams across several Air Force bases in the Continental U.S.
Remotely oversee the day-to-day IT operations at these bases and coordinate and provide reach back support from the Network Operations Center team.
Responsible for the managerial and technical oversight of IT operations activities including workforce direction, processes, and reporting.
Manages on-site services and budget to support optimized performance to meet or exceed contractual SLAs.
Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians.
Supervises each site lead.
Oversees and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items.
Manage risks and resolve issues that affect change scope, schedule, and quality.
Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.

Requirements

10 + years of related experience
US Citizenship Required: Yes
Bachelor’s Degree from an accredited institute in a related field (Will consider 4 additional years of experience in lieu of degree)
12+ years of increasing responsibilities working and leading remote operations centers
Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)
Thorough understanding of wireless networking and general IT functions
Excellent troubleshooting, problem-solving and collaborative skills
Thorough knowledge of ITSM best practices and supporting systems
Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels
Experience with Cisco and Aruba network equipment.
Security Clearance Level: DoD Secret Level Clearance required
Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network managementIT operationstroubleshootingproblem-solvingwireless networkingITSM best practicesCisco equipmentAruba equipmentreportingconfiguration management

Soft Skills

operational leadershipcollaborationcommunicationmanagerial oversightrisk managementissue resolutionteam supervisionsituational awarenessbudget managementperformance optimization

Certifications

CISMDoD Secret Level ClearanceCASP+CCNACCNP SecurityCCSPGCEDGCIAGCLDCISA