Assist the Program Manager with planning, coordinating, and executing multi‑year VA network modernization efforts
Oversee delivery of enterprise network solutions including WAN/LAN modernization, SD‑WAN, VoIP/SIP, wireless/5G, and infrastructure optimization
Ensure program performance meets contractual requirements, SLAs, KPIs, and VA acquisition standards
Support program documentation, deliverables, work plans, transition activities, and IPT engagement
Coordinate network architecture, Gateway/TIC design, configuration, implementation, and technical refreshes
Provide Tier IV escalation for complex telecom and IT operational issues
Maintain strong communication and alignment with VA stakeholders, PMO staff, and cross‑functional technical teams
Identify risks, manage trends, oversee reporting requirements, and support issue resolution
Evaluate emerging technologies, vendor solutions, and modernization opportunities
Mentor staff and contribute to workforce development and process improvement efforts.

Requirements

Bachelor’s degree in Telecommunications, Computer Science, or IT (or equivalent experience)
An active PMP certification
5+ years of telecom/IT operations management experience delivering secure enterprise voice, video, data, and messaging services
Experience supporting large federal agencies or enterprise‑scale infrastructure programs
Ability to support 24×7×365 operations and major incident escalations
Strong understanding of federal compliance frameworks: FISMA, RMF, NIST 800‑53, TIC 3.0, STIG, and ATO processes
Experience with SD‑WAN, TIC Gateways, WAN/MPLS, provisioning, and modernization activities
Ability to lead cross‑functional technical teams and manage multi‑vendor/SIAM environments
Strong communication skills and experience coordinating with CORs, COs, PMOs, SMEs, and technical leads
Experience developing contractually required reports and supporting IPTs/working groups.

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities
Short and long-term disability benefits
Life insurance
Comprehensive wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WAN modernizationLAN modernizationSD-WANVoIPSIPwireless5Gnetwork architectureTIC designtelecom operations management

Soft Skills

communicationleadershiprisk managementissue resolutionmentoringprocess improvementcoordinationstakeholder engagementteam managementcross-functional collaboration

Certifications

PMP certification