Collaborate with cross-functional teams across the Client organization and partner groups to support program operations.
Assist in identifying risks, tracking issues, and driving mitigation strategies to maintain progress.
Contribute to documentation, technical analysis, reporting, and process alignment activities.
Support the coordination of ServiceNow-related integration work across technical and non-technical stakeholders.
Help maintain operational continuity across related workstreams, ensuring that dependencies and integration points are understood.
Provide analytical support to ensure integration activities meet functional and operational requirements.
Use productivity and collaboration tools to support project tracking, communication, and documentation.

Requirements

Bachelor’s degree and 3+ years of progressive electronic health records (EHR) support experience
5+ years of progressive software development focused on ServiceNow Business Analysis and ServiceNow Incident Management in analytical, engineering or analytical roles
At least one ServiceNow Certification
Strong problem-solving and analytical skills
Clear written and verbal communication abilities
Ability to work collaboratively across diverse teams
Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Benefits

Health insurance
401(k) plan
Flexible work weeks
Paid time off plans (vacation, sick, personal)
10 paid holidays per year
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short and long-term disability benefits
Life and AD&D insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electronic health records (EHR) supportServiceNow Business AnalysisServiceNow Incident Managementanalytical skillsengineering skillsproblem-solving skills

Soft Skills

collaborationcommunicationdocumentationrisk identificationissue trackingprocess alignment

Certifications

ServiceNow Certification