Lead the technical aspect of Helix projects related to onboarding programs
Work with team to develop repeatable process and procedure to gain efficiency
Provide accurate technical guidance on application and integration capability
Gather requirements with customers, prepare and deliver presentations
Develop workflow and integrations including building forms, fields, workflow in Developer Studio
Develop RestAPI integrations between Helix and external applications/systems
Work incident assignments, communicate with customers per defined methods
Maintain system production support and ensure system integrity

Requirements

8+ years of related experience
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 21.x or higher
ITIL methodologies, ITIL Foundation a plus
Familiarity in Helix applications including Incident Management, Change Management, Service Level Management, etc.
Experience with Pentaho Spoon, BMC HDM, RestAPI or Webservices
Excellent ability to communicate in verbal and written form
Create and edit documents in Microsoft Word, Excel, and PowerPoint
Experience managing documents in Microsoft SharePoint

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Paid leave and paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RestAPIBMC RemedyHelix Developer StudioSAAS solutionsPentaho SpoonBMC HDMworkflow developmentintegration capabilityincident managementchange management

Soft Skills

communicationpresentation skillsteam collaborationcustomer interactiontechnical guidancedocument creationorganizational skills

Certifications

BMC Accredited AdministratorITIL Foundation