DSS Systems Administrator
General Dynamics Information Technology
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Florida • United States
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Salary
💰 $29 - $39 per hour
Tech Stack
About the role
- Provide Desktop Support Services to Department of State offices
- Manage allocation, workflow, and resolution of service request tickets
- Install, configure, and troubleshoot computer systems and applications
- Support planning, installation, and security of new facilities
- Document and escalate unresolved issues
Requirements
- 5+ years of related experience
- Strong customer service and communication skills
- Working knowledge of ServiceNow ticketing system
- Experience providing Tier 1 and Tier 2 technical support with hardware and software
- Associate’s degree or equivalent experience
- US Citizenship required
Benefits
- Health insurance
- 401(k) plan with company match
- Paid time off including vacation, sick, personal time, holidays, parental leave, military leave, bereavement, and jury duty leave
- 15 days of paid leave per year
- 10 paid holidays per year
- Short and long-term disability benefits
- Life and accident insurance
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop supporttroubleshootinginstallationconfigurationtechnical supporthardware supportsoftware supportservice request managementticket resolutionsecurity planning
Soft Skills
customer servicecommunication
Certifications
Associate’s degree