Salesforce Training Production Analyst
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $83,300 - $112,700 per year
About the role
- Lead the production of education, training, and outreach (ETO) deliverables
- Conduct content and deliverable discovery sessions with the client
- Create training plans and develop document deliverables
- Create communication and announcement materials
- Collaborate with the client and Scrum Team members, ensuring Section 508 compliance
- Build, maintain, and strengthen client relationships through engagement
- Identify and document communication needs for new or existing IT development work
- Lead process and project deliverables for an Agile development scrum team
- Collaborate with the IT team to develop communications, training, and user guides
- Utilize instructional design best practices for content development
- Facilitate document drafting and development of client-facing deliverables
- Participate in stakeholder meetings and present ETO deliverables and solutions
- Collaborate with other ETO and/or Training team members for content development
Requirements
- Bachelor’s degree and five (5)+ years of experience developing high quality internal and external documents and training materials
- Knowledge of Salesforce is required
- Experience working with the Department of Health and Human Services ( HHS )
- Experience working on the No Surprises Act (NSA)
- Proficient with Section 508 Compliance for documents
- Experience leading the team through the document development process, including the document peer review process, and drafting of client facing deliverables
- Must be able to build, maintain, and strengthen strong relationships with clients
- Skills required include: conflict resolution, empathy, strategic problem solving, and active listening skills
- Experience translating and documenting system functionality in client/stakeholder deliverables
- Advanced proficiency with the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Consistent quality performance rated valued or higher.
- Candidate must be able to obtain Public Trust clearance.
- Candidate must have lived in the United States at least three (3) out of the last five (5) years.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks
- Paid parental leave
- Military and bereavement leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document developmenttraining materials developmentcontent developmentSection 508 complianceAgile developmentpeer review processsystem functionality documentationcommunication needs identificationinstructional design best practicesclient-facing deliverables
Soft Skills
conflict resolutionempathystrategic problem solvingactive listeningclient relationship management
Certifications
Public Trust clearance