General Dynamics Information Technology

Infrastructure Operations Manager

General Dynamics Information Technology

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $93,500 - $126,500 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudVBA

About the role

  • Lead day-to-day operations across program functions, ensuring seamless execution of Development, Operations and business support services.
  • Serve as the primary point of contact for operational activities with the customer, program leadership, and internal stakeholders.
  • Manage staffing, workforce planning, and resource allocation to meet mission requirements.
  • Oversee and meet Service Level Expectations (SLEs), Key Performance Indicators (KPIs), and operational reporting to ensure compliance and continuous improvement.
  • Develop and implement process improvements, risk mitigation strategies, and self-service initiatives.
  • Partner with program leads and coordinate with developer teams to align delivery with customer priorities.
  • Ensure adherence to VA security, compliance, and governance requirements.
  • Support financial management activities including budgeting, forecasting, and cost control.
  • Mentor and develop staff, fostering a culture of accountability, inclusion, and professional growth.
  • Lead the operations team through system administration of product development and deployment, including monitoring, performance, and configuration management.
  • Work closely with Technical Leads, Developers, Data Analysts, Workflow Engineers and Business Analysts to investigate, implement, and calibrate solutions to achieve VBA outcomes.

Requirements

  • Bachelor’s degree in computer science, management or related field (or equivalent experience).
  • 5+ years of experience in program/operations management within federal contracting and mission support in a cloud environment.
  • 2+ years of deployment and operations experience with custom-integrated solutions where multiple integrations are present.
  • 2+ years of continuous operations monitoring and resolving operational issues within defined recovery windows.
  • Demonstrated success managing teams and operations in a fast-paced environment.
  • Strong knowledge of AWS services and operational delivery models, such as DevSecOps and ITIL.
  • Experience with performance management, Service Level Expectations (SLEs), Key Performance Indicators (KPIs), and customer engagement.
  • Excellent communication, negotiation, and stakeholder management skills.
  • U.S. Citizenship or Green Card required; ability to obtain and maintain government clearance.
  • Public Trust/Other Required: MBI (T2).
  • Preferred Certifications: AWS Certified Solutions Architect, AWS Certified SysOps Administrator.
  • Skills listed: Accountability, Continuous Improvement, People Management, Risk Mitigation, Taking Initiative.