General Dynamics Information Technology

Principal Program Analyst

General Dynamics Information Technology

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $85,000 - $115,000 per year

Job Level

Lead

About the role

  • Provide high-quality technical support for General Dynamics’ OneVizion Program and Project Management application.
  • Provide Level 1 and 2 problem analysis, research, and resolution of OneVizion product issues to the General Dynamics user base.
  • Assist in providing responsive, direct telephone technical support for products.
  • Coordinate resolution of outstanding technical issues with OneVizion vendor’s Customer Support team when necessary.
  • Provide on-site customer support and after-hours telephone support as assigned.
  • Develop and test new OneVizion functionality and configuration on the dedicated User Acceptance Test (UAT) environment.
  • Provide internal technical training including development of training materials, papers and presentations.
  • Create and maintain OneVizion reports and exports.
  • Generate technical documentation in areas of specialization as assigned.
  • Oversee outstanding support issues and coordinate with General Dynamics users and fellow OneVizion support staff as required.
  • Guide and train internal General Dynamics users with the OneVizion application.

Requirements

  • 8+ years of related experience
  • Bachelor's degree or equivalent experience (Engineering, Technical or Computer Science degree a plus)
  • Strong MS-Excel skills
  • Understanding of basic database concepts
  • 1+ years of Customer Support experience a plus
  • Experience with basic project management concepts including tasks, task duration, successor/predecessor logic and critical path analysis a plus.
  • Strong communication skills required (written and oral)
Benefits
  • Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts
  • Dental plan options
  • Vision plan
  • 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
  • Full flex work weeks where possible
  • A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
  • The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportproblem analysisOneVizionUser Acceptance Test (UAT)report generationtechnical documentationdatabase conceptsproject management conceptsMS-Excelcustomer support
Soft skills
strong communication skillstrainingcoordinationproblem resolutioncustomer service
Certifications
Bachelor's degreeEngineering degreeTechnical degreeComputer Science degree