BMC Remedy/Helix Developer
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,528 - $169,832 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Provide accurate technical guidance on application and integration capability
- Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts
- Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio
- Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
- Work incident assignments, communicate with customers per defined methods and within service level agreement
- Prepare and coordinate change requests and maintain and update the Production environment
- Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support
- Identify and communicate gaps between out of the box workflow and custom requirements
- Manage sprint load, forecast your work products and deadlines, execute to milestones
Requirements
- 5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
- Experience with SAAS solutions or AWS Cloud environments
- Experience with BMC Remedy version 23.x or higher
- Experience with ITIL methodologies; ITIL Foundation a plus
- Excellent ability to communicate and convey ideas in verbal and written form
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint
- Advanced ability to analyze data with Microsoft Excel or comparable tools
- Ability to create and describe process flows in Microsoft Visio or comparable tool
- Experience managing documents in Microsoft SharePoint
- Understanding of networking concepts and OSI rules
- Required Certification: CompTIA Security+ CE certification (may obtain within 3 months from start date)
- BS degree; additional years of experience may be considered in lieu of degree
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Paid parental leave, military leave, bereavement leave, and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- GDIT Paid Family Leave program providing up to 160 hours of paid leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RestAPIWebServiceLDAPBMC RemedyBMC HelixDeveloper StudioInnovation StudioITILdata analysisprocess flows
Soft skills
communicationpresentationrequirements gatheringmulti-taskingcustomer onboardinggap analysisproject managementdocumentation
Certifications
CompTIA Security+ CEITIL Foundation