Tier III – O&M Technical Support Analyst
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $114,750 - $155,250 per year
Job Level
SeniorLead
Tech Stack
AnsibleApacheETLITSMLAMPLinuxMySQLPHPPythonRedisSDLC
About the role
- Provide dedicated O&M/Technical Support including critical issue (Tier III) response and resolution services
- Identify, research, and resolve reported application issues
- Diagnose the nature of the user or system issue and coordinate additional Tier III resources such as development, database, and network SMEs
- Coordinate the technical portion of System Releases which includes maintaining Release Notes, briefing stakeholders on changes
- Perform testing and analysis as part of the system development process
- Support various testing activities, either performing system testing or supporting the Testing Services Division’s testing activities
- Perform software deployments and support the verification of systems changes after deployments
- Create end user scenarios and support user testing
- Create and run product demonstrations
- Understanding and maintaining the configuration of the system both inside and outside the application
- Daily monitoring of production schedules, interfaces, outputs, process/system exceptions, and other operational activities to verify correct operation
- Provide Tier II support as required
- Interact with end users on case-by-case scenarios
Requirements
- 10 + years of related experience
- Experience with pay or budgeting business rules and systems
- Five (5) plus years of relevant operations and maintenance support experience with a major federal IT system
- Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies
- Familiarization with open-source applications, LAMP
- Linux administration experience (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules)
- Familiarization using code editors such as Microsoft Visual Studio Code
- Familiarization with Ansible and Git
- Familiarization with Bash, YAML, Python, and PHP
- Windows administration experience (file shares/mounted drives)
- Experience working with MySQL database
- Experience with Extract/Transform/Load (ETL)
- Familiarity with Redis
- Familiarity with Apache Solr
- Familiarity with SQLyog, DBeaver, and Microolap
- Experience working in a load-balanced environment
- Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO)
- Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
- Excellent written and verbal skills
- Ability to work independently and as part of a larger team
- Ability to analyze complex data and present findings in a clear and easily understood manner
- Ability to present recommendations for consideration and influence as needed.
Benefits
- Health insurance
- 401(k) plan offering the ability to contribute both pre and post-tax dollars and receive a company match
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- New employees receive 15 days of paid leave per calendar year
- Additional 10 paid holidays per year
- GDIT Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12-month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux administrationWindows administrationMySQLBashYAMLPythonPHPETLLAMPAgile methodologies
Soft skills
excellent written skillsexcellent verbal skillsability to work independentlyability to work as part of a teamability to analyze complex dataability to present findingsability to present recommendationsinfluence skills