Administration

• Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
• Enable the integration of video services into the Department of Defense
• Work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams
• Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
• Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
• Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics

Mid-Level Tier III Administrator

Senior Tier III Administrator

Safety Administrator

Principal Contract Administrator

Contracts Administrator