Senior Change & Configuration Analyst
General Dynamics Information Technology
full-time
Posted on:
Location Type: Office
Location: MacDill AFB • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $70,550 - $95,450 per year
Job Level
Senior
Tech Stack
ITSMServiceNowTableau
About the role
- Provides change management support to assigned projects
- Analyzes and processes complex engineering change requests (CRs)
- Ensures change control and configuration identification by reviewing design release documents
- Assists with the improvement of change management processes and ServiceNow workflows
- Provides guidance and training to managers, site leads, engineers, systems, and network administrators
- Develops process documentation and knowledge articles
- Serves as local Subject Matter Expert (SME) for Change Management
- Provides guidance and attends and participates in weekly Technical Review Board and Change Advisory Board meetings
- Processes service request and change request tickets using ServiceNow
- Completes Change and Configuration Management audits
Requirements
- 5+ years of IT Change Management experience required
- Must possess a SECRET Security Clearance
- ITIL V4 Foundation or possess equivalent higher certifications
- BA/BS or equivalent experience
- Utilization of ITSM tool, ServiceNow, SCSM, or remedy
- Experience utilizing Tableau, JIRA SCSM, Access or other tools used to manage and control daily work and process improvement initiatives
- Experience tracking and reporting on the progress of change requests
- Experience facilitating technical exchange meetings and approval of change requests
- Knowledge and demonstrated understanding of best practices for maintaining comprehensive and accurate documentation
Benefits
- Health insurance
- 401(k) plan with company match
- Paid time off plans including vacation, sick and personal time
- Holidays, paid parental leave, military leave, bereavement leave, and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment insurance
- Critical illness and business travel accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Change ManagementChange Management processesConfiguration ManagementProcess documentationChange request processingTechnical review facilitationChange request trackingReportingServiceNow workflowsBest practices documentation
Soft skills
GuidanceTrainingInterpersonal communicationCollaborationLeadership
Certifications
SECRET Security ClearanceITIL V4 FoundationEquivalent higher certifications