Help Desk Technician – IV
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $44 per hour
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Provide user support and customer service on company-supported computer applications and platforms
- Troubleshoot problems and advise on the appropriate action
- Collaborate across all IT teams to support users and managers
- Deliver materials following project SLAs
- Provide feedback to operations managers after implementation of new technology and assist the troubleshooting process
Requirements
- 5+ years of related experience
- US Citizenship required
- 1+ years of technical support experience in current desktop and laptop computers
- Experience in two or more operating systems: Windows 10/11, Mac OS
- 1+ years of technical support experience in Office 365
- AA Degree + 1 year related experience OR 3 years of related working experience if no AA degree
- Must successfully pass a background check and obtain Public Trust security clearance
- Experience using ticketing system (prefer ServiceNow)
- Experience with remote desktop management software (prefer Bomgar/Beyond Trust)
- Experience with workstation deployment management system (prefer SCCM)
- Strong customer service and end-user equipment support skills
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Full-flex work week
- Award-winning culture of innovation
- Military-friendly workplace
- Paid family leave program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdesktop supportlaptop supportOffice 365Windows 10Windows 11Mac OSremote desktop managementworkstation deployment managementticketing system
Soft skills
customer servicetroubleshootingcollaborationfeedback provisionproblem-solving
Certifications
Public Trust security clearance