Senior Training Specialist – End-User
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,750 - $109,250 per year
Job Level
Senior
About the role
- Manage tasks and coordinate across a range of end user training-related projects
- Collaborate with members of the GDIT team and external partners (including clients, subcontractors and other consultants) to develop learning solutions and manage project resources according to project plans and contractual commitments
- Support the completion of all phases of training projects, including project design, planning, execution, monitoring and controlling, and sustainment to ensure all projects – whether directly managing, executing the work, or providing oversight – are successful and effective
- Build strong, trust-based client and teammate relationships through client-facing meetings, problem solving and risk mitigation
- Monitor and managing the project resources, scope, timeline, and budget adherence
- Communicate effectively with all project partners while serving as an escalation path for identifying concerns, risks or issues
- Support the development of briefing materials, such as roadmaps, toolkits, proposals and overview presentations
- Develop strategies for the effective deployment of end user training, with the goal of driving adoption and effective operational workflows
- Support compliance: ensure efforts align and adhere to federal regulations, policies and compliance standards
- Supports the creation of progress reports and briefs on project status and milestones in accordance with reporting and communication requirements
- May supervise others
Requirements
- Bachelor’s degree and 5+ years of relevant training-related experience (or equivalent combination of education and experience)
- 2+ years of experience supporting medium to large IT projects, with hands-on experience engaging users and supporting change management and adoption
- Understanding of creating effective user experiences, beyond solely training
- Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint; Visio and similar graphics/presentation tools a plus
- Must be able to obtain a Public Trust Level 5 clearance
- Ability to travel up to 25% based on project timeline and needs
Benefits
- Our benefits package includes a variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementchange managementuser experience designtraining developmentrisk mitigationbudget managementresource managementcompliance adherencereportingpresentation development
Soft skills
collaborationcommunicationproblem solvingrelationship buildingtrust buildingstrategic thinkingescalation managementteam leadershipclient-facing skillsorganizational skills
Certifications
Bachelor's degreePublic Trust Level 5 clearance