Medical Call Center Specialist
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $20 per hour
Job Level
Junior
Tech Stack
ServiceNow
About the role
- Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gathering and verifying required information
- Attending telephone skills and program information training sessions; adheres to established levels of service
- Adhering to established customer service and documentation standards within required time frames
- Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
- Performing clerical or administrative duties as assigned
Requirements
- High school diploma or G.E.D.
- 1 or more years of call center experience including experience with a medical environment and/or medical claims knowledge
- Demonstrated verbal and written communication skills
- Willing and able to strictly adhere to your schedule, including breaks and lunches
- Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact or Nice
- Ability to multi-task
- Ability to work independently
- Detail-oriented
- Self-starter
- Louisiana residency is required living within a reasonable driving distance (approximately 60 miles) of the Bossier City, LA facility
- Ability and willingness to obtain and maintain a Public Trust
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
- Ability and willingness to work from home via a quiet work environment free from distractions
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Rest and recharge with paid vacation and holidays
- Paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencemedical claims knowledgeticketing systemServiceNowInContactNice
Soft skills
verbal communicationwritten communicationmulti-taskingindependencedetail-orientedself-starteradherence to schedule
Certifications
Public Trust