Principal Azure Cloud Developer
General Dynamics Information Technology
AzureCloudPythonServiceNowTerraform
Genesys Cloud Architect, SME
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $94,676 - $128,092 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serve as the primary expert on Genesys Cloud functionality, configuration limits, and best practices across:
- Collaborate with cross-functional teams (IT, Quality, Operations) to translate business needs into scalable Genesys configurations
- Troubleshoot issues and support root cause analysis for Genesys-related incidents
- Document configurations, provide knowledge transfer, and support training as needed on Genesys Cloud features and updates
- Stay current on Genesys Cloud releases, roadmap developments, and emerging capabilities
Requirements
- 3+ years of hands-on experience with Genesys Cloud platform
- Deep understanding of contact center operations and quality assurance frameworks
- Proven expertise in configuring and managing WFM, IVR, bots, and callback systems
- Familiarity with Auto Quality tools and analytics dashboards
- Strong analytical, problem-solving, and communication skills
- Ability to lead cross-functional initiatives and coach others on platform capabilities
- Bachelor's degree in computer science or related technical discipline, preferred but not required.
- Genesys Cloud certifications (preferred)
- Experience integration with Salesforce/Agentic AI is a plus
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Genesys CloudWFMIVRbotscallback systemsAuto Quality toolsanalytics dashboards
Soft skills
analytical skillsproblem-solving skillscommunication skillsleadershipcoaching
Certifications
Genesys Cloud certifications
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