Senior Program Manager, Digital and AI
GE HealthCare
PMP
Operations Program Manager
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $182,750 - $247,250 per year
Job Level
SeniorLead
About the role
- Manage project schedules and tasks for operations team members
- Manage work assignments to project and contract scope
- Build and maintain client trust
- Provide structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.
- Lead the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.
- Design and implement frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.
- Oversee the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.
- Collaborate cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability.
- Ensure accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.
- Attend or facilitate client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
- Oversee the delivery of reports, dashboards and insights that analyze key operations and performance metrics.
- Oversee the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization
- Present strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS.
- Provide input or preparing technical reports/briefings based on the expert interpretation of analyzed data.
- Oversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset.
- Execute program strategies and leadership goals.
- Provide direct supervision and mentorship of team members.
Requirements
- Master’s degree and 10+ combined years of Policy Analyst, Training, and Healthcare Operations experience
- Experience working for the Centers for Medicare and Medicaid Services (CMS)
- Experience working for CMS’s Center for Consumer Information and Insurance Oversight (CCIIO)
- Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls
- Experience leading and managing teams, mentoring and providing performance management
- Experience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools
- Expert knowledge of health care policy, the ACA, CMS Operations, and related issues
- Experience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations
- Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
- Consistent quality performance rated valued or higher (Internal candidates)
- Candidate must be able to obtain Public Trust clearance
- Candidate must have lived in the United States at least three (3) out of the last five (5) years.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisperformance metricsincident managementproblem managementchange managementcontinuous improvementhealthcare operationspolicy analysistraining
Soft skills
communicationleadershipmentorshiporganizational skillscollaborationpresentation skillstrust buildingstrategic thinkingproblem-solvingstakeholder engagement
Certifications
Master’s degreePublic Trust clearance
