IT Support

• Provides day to day team management and oversight of project execution and service delivery for scientific infrastructure and scientific instrumentation teams
• Delegating tasks, providing clear direction, and inspiring collaboration and teamwork
• Accountable for the development and delivery of scientific IT services and capabilities, strategic planning, budgeting and customer outreach and engagement
• Overseeing personnel management of 2-3 teams and up to 5 direct reports, including staff recruitment, hiring, performance management, training, and mentoring
• Ensures service delivery alignment with program and customer strategic goals by developing strategic roadmaps and tracking KPI’s
• Facilitate regular discussions and collaborate with internal and external resources to understand needs and challenges and develop new capabilities and solutions to enable and advance effective scientific research
• Develop and communicate plans, dependencies, risks and progress for stakeholder support and effective delivery of outcomes
• Manage daily operations, tickets, outages and continuous improvement in operational efficiency
• Provide and communicate metrics and analysis of the team and systems performance
• Work closely with Program Leadership, Federal Leadership, Researchers Enterprise Architecture and PMO to align and coordinate efforts and provide transparency

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