Technical Writer
MetroStar
Technical Writer, Editor
General Dynamics Information Technology
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $83,300 - $112,700 per year
Job Level
SeniorLead
Tech Stack
ITSMSDLCServiceNow
About the role
- Collaborate with subject matter experts, engineers, and product managers to gather highly complex information, ensuring technical accuracy and transforming insights into engaging content for diverse audiences.
- Create and maintain style guides, templates, and content standards, overseeing the documentation lifecycle including drafting, reviewing, publishing, and updating materials.
- Review and edit materials for punctuation, grammar, contextual accuracy, and overall quality, reorganizing content and editing graphics, tables, and illustrations as needed.
- Develop processes for crafting and refining highly complex and articulate articles, cultivating sources to produce high-quality content.
- Update and improve existing knowledge bases, managing document revisions and ensuring the approval and accuracy of content.
- Create training materials, job aids, work instructions, and Standard Operating Procedures (SOPs) to support knowledge transfer and problem resolution.
- Accurately record decisions, action items, and key discussions from meetings, creating official records and communicating documentation changes to customers, management, and operation staff.
- Gain a deep understanding of systems and services, translating complex information into simple, polished, and engaging content for successful user experiences.
Requirements
- Minimum of 8 years of technical writing or related experience
- 5+ Years of experience developing comprehensive documentation that meets organizational and customer standards.
- 5+ Years of experience writing, formatting, and organizing deep technical knowledge into documents that can be incorporated into document sharing platforms.
- Experience reviewing knowledge management systems and knowledge artifacts.
- Ability to distill complex information into clear, concise text with a strong command of English grammar, style, and syntax; work independently to deliver accurate content under deadline pressure.
- Demonstrate advanced skills in Microsoft Office Suite (including Excel pivot tables and charts), Project, SharePoint (document management and Power Automate), Visio (diagrams and swimlanes), and Adobe Acrobat Pro (form creation with drop-down fields and signatures).
- Experience and familiarity with ITIL and ITSM concepts and technology, such as ServiceNow and Jira Service Management.
- Technical understanding of computer networks, IT security, IT risk management (RMF), usability testing, design specifications, Scrum practices, requirements gathering, and an understanding of software development (SDLC).
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingdocumentation developmentcontent editingknowledge managementinformation distillationgrammar and style proficiencySOP creationusability testingrequirements gatheringsoftware development lifecycle (SDLC)
Soft skills
collaborationindependent workdeadline managementcommunicationattention to detailorganizational skillsproblem resolutioncontent quality assurancesource cultivationcontent lifecycle management