Technical Writer

• Collaborate with subject matter experts, engineers, and product managers to gather highly complex information, ensuring technical accuracy and transforming insights into engaging content for diverse audiences.
• Create and maintain style guides, templates, and content standards, overseeing the documentation lifecycle including drafting, reviewing, publishing, and updating materials.
• Review and edit materials for punctuation, grammar, contextual accuracy, and overall quality, reorganizing content and editing graphics, tables, and illustrations as needed.
• Develop processes for crafting and refining highly complex and articulate articles, cultivating sources to produce high-quality content.
• Update and improve existing knowledge bases, managing document revisions and ensuring the approval and accuracy of content.
• Create training materials, job aids, work instructions, and Standard Operating Procedures (SOPs) to support knowledge transfer and problem resolution.
• Accurately record decisions, action items, and key discussions from meetings, creating official records and communicating documentation changes to customers, management, and operation staff.
• Gain a deep understanding of systems and services, translating complex information into simple, polished, and engaging content for successful user experiences.

Technical Writer, Editor

Technical Writer

Technical Writer

Technical Writer