Customer Experience Technical Representative – Weekend Core

Generac

Customer Experience Technical Representative delivering Generac’s “Customer First” promise. Provide excellent customer care by using product knowledge and resources for accurate information.

Posted 6/12/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ability to pass product and process testing following training
Receives and documents all customer interactions in real time
Corresponds to customer interactions via email, phone, text or chat
Maintains contact center metrics including customer satisfaction, productivity and adherence
Responds to and resolves customer technical and non-technical inquiries and issues
Assists customers with installation and issue resolution in the moment
Assists customers with troubleshooting issues and offer accurate information in the moment
Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
Maintains product knowledge through training and continuing education
Escalates more complex inquiries or complaints appropriately to specialized teams
Maintain Outlook email inbox, calendar, and tasks regularly
Other duties as assigned

Requirements

What you’ll need

Education: High School Diploma or GED
Work Experience: 1 year experience in a customer service role or technical troubleshooting
Technical Aptitude: Ability to excel at technical tasks
Results Oriented: Achieves successful outcomes
Supportive: Provides encouragement to peers
Disciplined: Ability to reliably adhere to policy and process
Forward thinking: Continuous Improvement mindset
Ability to de-escalate: Conflict resolution skill set
Coachable: Open to learning and development
Responsibility: Accountability for honest and ethical conduct
Receptiveness: Open to receive information and its potential value
Empathy: The ability to express other experiences
Independent Initiative: Ability to think for themselves and act when necessary
Analytical Thinking: Ability to identify problems and solutions
Communication: Excellent verbal and written communication skills
Preferred Job Requirements: Contact Center experience with troubleshooting
Experience handling a high volume of inbound calls
Previous experience using SAP or equivalent
Previous experience using SAP or Salesforce
Basic use of Microsoft Office Suite including teams, outlook, calendar
Bilingual Spanish

Benefits

Comp & perks

Flexible to work overtime hours to meet customer & business needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingcustomer serviceconflict resolutionanalytical thinkingproduct knowledgeinstallation assistancetroubleshootingcustomer interaction documentationhigh volume inbound callsbilingual Spanish

Soft Skills

results orientedsupportivedisciplinedforward thinkingcoachableresponsibilityreceptivenessempathyindependent initiativecommunication

Certifications

High School DiplomaGED