Senior Field Service Manager – Data Centers

Generac

Technical Field Service Manager ensuring customer satisfaction by providing on-site and phone support for data center equipment. Collaborating with sales and engineering to fulfill customer needs and improve services.

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support, setup and assistance to data center customers.
Assist in site certification, operation and EPA testing.
Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
Assist sales managers and rep groups with new customer product training.
Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
Provide sales support through assisting customers in determining correct equipment for their needs.
Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support.
Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities.
Assist Service Training and Technical Publications with manual content and reviews for accuracy.
Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.

Requirements

What you’ll need

Bachelors Degree in Electrical Engineering or Mechanical Engineering or equivalent experience
10 years of relevant experience

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Paid time off
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsite certificationEPA testingservice bulletinscustomer product trainingequipment determinationdesign ideasEngineering Change RequestsEngineering Change Notices

Soft Skills

relationship developmentcustomer coordinationsales supportfeedback provisionreport writing

Certifications

Bachelors Degree in Electrical EngineeringBachelors Degree in Mechanical Engineering