Be the first line of support at ecobee
Work with Smart Owners to diagnose and solve technical and non-technical issues through phone, email, and chat
Assist with installing ecobee devices and providing guidance for software and energy inquiries
Advocate for energy conservation by assisting Smart Owners in setting up devices for comfort and energy savings
Go through 8 weeks of paid training which involves remote in-class and on-the-phone training to ensure practical application of knowledge

Requirements

Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail
Superior verbal and written communication skills with the ability to communicate across various platforms
Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries
Ability to search for and find answers, independently, using available knowledge and resources
Aptitude and eagerness to learn and adapt to new technology
Conceptual understanding of smart home devices, home automation and virtual voice assistants
Fluency in written and spoken Spanish language is an asset!

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

smart home deviceshome automationvirtual voice assistants

Soft Skills

customer serviceverbal communicationwritten communicationmulti-taskingproblem-solvingadaptabilityindependent research