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Customer Support Specialist
GeneracTechnical Support Specialist providing remote customer service for ecobee smart home products. Assist Smart Owners with technical issues and promote energy savings with training resources.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Be the first line of support at ecobee
- Work with Smart Owners to diagnose and solve technical and non-technical issues through phone, email, and chat
- Assist with installing ecobee devices and providing guidance for software and energy inquiries
- Advocate for energy conservation by assisting Smart Owners in setting up devices for comfort and energy savings
- Go through 8 weeks of paid training which involves remote in-class and on-the-phone training to ensure practical application of knowledge
Requirements
What you’ll need- Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail
- Superior verbal and written communication skills with the ability to communicate across various platforms
- Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries
- Ability to search for and find answers, independently, using available knowledge and resources
- Aptitude and eagerness to learn and adapt to new technology
- Conceptual understanding of smart home devices, home automation and virtual voice assistants
- Fluency in written and spoken Spanish language is an asset!
Benefits
Comp & perks- Comprehensive benefit package that includes medical, dental and vision plans
- Life insurance
- Long-term disability
- Flexible spending and health savings accounts
- Accrued paid time off
- Paid Holidays (10 for Ontario, 11 for British Columbia)
- RRSP retirement benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
smart home deviceshome automationvirtual voice assistants
Soft Skills
customer serviceverbal communicationwritten communicationmulti-taskingproblem-solvingadaptabilityindependent research