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Customer Support Coordinator
GenePlanetContact Center Manager at GenePlanet managing sales through effective communication and patient support. Overseeing contact center operations and ensuring seamless patient experiences across medical test services.
About the role
Key responsibilities & impact- Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
- Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
- Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
- Monitor and analyze contact center performance, identifying opportunities for optimization.
- Provide valuable feedback to the online marketing team based on patient interactions and market insights.
- Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
- Communicate key market information to the marketing team to inform strategic decisions.
Requirements
What you’ll need- Sales-oriented mindset with a focus on achieving results.
- At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
- Fluency in English and Bulgarian.
- Medical background is a plus.
- Marketing knowledge is a plus.
- Strong communication skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team.
Benefits
Comp & perks- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development within a leading biotech company.
- A dynamic and supportive work environment.
- The opportunity to work in an international environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salescustomer servicecontact center experiencelead generationmedical tests
Soft Skills
communicationorganizational skillstime managementteamworkindependenceempathy