Product Owner – Patient Experience
GeneDx
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $150,000 per year
About the role
- Apply deep business and operational expertise to support GeneDX Product Pillars by partnering with cross-functional teams for discovery and requirements gathering, becoming a subject matter expert, and driving clarity in problem definition.
- Assist in discovery and requirements gathering with cross-functional stakeholders across Product, Laboratory Operations, Clinical teams, Data Engineering, and Quality/Regulatory.
- Develop deep subject matter expertise in the assigned product area by asking thoughtful, probing questions to uncover root causes and bring clarity to problem definition.
- Partner with Engineering, Product, Laboratory Operations, Clinical teams, and Quality/Regulatory to design workflows and interfaces that are audit-ready, clinically accurate, optimized for lab efficiency and usability, and observable.
- Define milestones, epics and stories on approved projects and determine delivery timelines based on scope, dependencies and priorities
- Create core product documentation, annotated wireframes, workflow diagrams, UAT scripts, and performance dashboards.
- Lead agile ceremonies including story writing, backlog grooming, sprint planning, stand-ups, demos, and retrospectives to drive alignment and unblock delivery.
- Orchestrate operational work with innovation and improvement work priorities and proactively adjust timelines
- Define, track, and analyze KPIs related to operational performance, user engagement, and system reliability and report on progress to stakeholders
- Collaborate with Engineering to deliver context-sensitive, automation-enabled tools
- Proactively Report on progress, timelines and roadblocks to stakeholders through written and oral presentations.
- Coordinate internal/external release planning and ensure smooth deployment to production.
Requirements
- Bachelor’s degree required; advanced degree or experience in clinical/diagnostic labs strongly preferred
- Minimum 2–3 years of experience in product ownership, product management, or workflow/process optimization within a regulated, complex operations environment
- Strong systems thinking: ability to design and optimize multi-user workflows across digital and physical touchpoints
- Working knowledge of laboratory workflows, automation systems, LIMS platforms, and regulatory frameworks (e.g., CLIA, CAP, NYS, FDA)
- Proven success partnering with cross-functional teams including Engineering, UX, Operations, QA/RA, and Medical
- Experience translating complex requirements into clear, actionable user stories and product specs
- Familiarity with agile methodologies, iterative product delivery, and human-centered design principles
- Excellent communication, prioritization, and stakeholder management skills
- Mission-driven mindset and a sense of ownership for building systems that improve healthcare delivery
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product ownershipproduct managementworkflow optimizationsystems thinkinguser story translationagile methodologieshuman-centered designKPI analysisautomation systemsLIMS platforms
Soft skills
communicationprioritizationstakeholder managementproblem definitioncollaborationleadershipinnovationadaptabilitycritical thinkingmission-driven mindset