Genetic Counselor Assistant I, Patient Counseling
GeneDx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Assists patients and providers with questions regarding patient counseling services.
- Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests.
- Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions.
- Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing.
- Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing.
- Provides appropriate follow up when additional information is required for case completion.
- Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases.
- Maintains knowledge of systems involved in patient counseling and laboratory testing.
- Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor.
- Performs other related duties as assigned.
Requirements
- Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.
- Excellent verbal and written communication skills.
- Prior clinical or laboratory experience preferred but not required.
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient intakegenetic counselingcase managementinsurance verificationprior authorizationdocument managementmedical recordsgenetic testing
Soft skills
communicationadministrative skillsfollow-upproblem-solving
Certifications
Bachelor’s degree