Strategic Business Development Manager – Influencer
moomoo
Salary
💰 $100,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Work with largest and highest-potential accounts to ensure the best possible client experience
- Build lasting relationships across key accounts and identify upsell and cross-sell opportunities
- Coordinate across Client Services, Sales, and Medical Affairs to provide clients access to subject-matter experts
- Help new accounts get set up for success from their first order and educate/train on workflows and practices
- Proactively identify and address potential issues or areas of dissatisfaction within accounts
- Handle individual cases relating to orders in conjunction with Client Services, Billing, and other cross-functional teams
- Partner with colleagues in Sales and Client Services to ensure clients' needs are met efficiently while maximizing satisfaction
- Collaborate with Sales to develop strategies to drive growth within high-potential accounts and resolve blockers
- Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in
Requirements
- Bachelor's degree preferred
- Experience in healthcare a plus
- 5+ years of work experience on the front lines in relevant customer-facing functions, including customer/client success, account management, customer support and/or sales (including field, inside and national accounts)
- A track record across your work history of solving complex, cross-functional customer facing problems
- Excellent relationship development and management skills
- Active listener who can help clients feel heard while also getting to the root cause of the issues a customer is facing
- Dynamic problem-solving mindset oriented towards finding creative solutions to customer issues
- A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
- Ability to think big picture while also focusing on the details of a situation that are causing problems for a client
- Knowledge of Salesforce and other relevant tools highly desirable
