Customer Success Manager

• Work with largest and highest-potential accounts to ensure the best possible client experience
• Build lasting relationships across key accounts and identify upsell and cross-sell opportunities
• Coordinate across Client Services, Sales, and Medical Affairs to provide clients access to subject-matter experts
• Help new accounts get set up for success from their first order and educate/train on workflows and practices
• Proactively identify and address potential issues or areas of dissatisfaction within accounts
• Handle individual cases relating to orders in conjunction with Client Services, Billing, and other cross-functional teams
• Partner with colleagues in Sales and Client Services to ensure clients' needs are met efficiently while maximizing satisfaction
• Collaborate with Sales to develop strategies to drive growth within high-potential accounts and resolve blockers
• Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in

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