Human Resources

• Act as a liaison between client analysts, management, and downstream technical teams to ensure clear communication, visibility, and accountability for project milestones.
• Lead meetings with customers to track and manage new implementations or provide additional support for existing integrations.
• Work to standardize build across client systems to provide for better long term support.
• Perform basic investigation and validation of interface-related issues, including review of HL7 message logs, error queues, and order/result message delivery.
• Document recurring issues, patterns, and trends to support process improvement and product stability.
• Help manage ticket queues to ensure smooth transitions between go-live and ongoing support.
• Act as point-to-point integrations expert for initial investigation and triage of related support tickets.
• Contribute to internal knowledge base documentation, support workflows, and training related to integration processes.

EHR Integration Analyst – P2P

HR Manager

HR Manager

Senior Regional Human Resources Business Partner – West Coast

Vice President, Strategic Accounts – ICHRA