Director - Product Clinical Services
Hello Heart
Sales Trainer, Enterprise and International
GeneDx
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
Entry Level
About the role
- Design and deliver tailored training programs for enterprise and international sales teams targeting hospital systems, KOLs, and NICU stakeholders.
- Develop training content integrating clinical acumen (neonatal genetics), value-based selling, and stakeholder mapping.
- Collaborate with Sales Leadership, Marketing, Medical Affairs, and Regional Business Units to align training with global strategy and local regulatory needs.
- Lead new hire onboarding and ongoing field training for international and enterprise sales reps.
- Incorporate field intelligence, market trends, and competitive insights into training strategies.
- Leverage multiple learning formats—live, virtual, e-learning—to reach geographically dispersed teams.
- Evaluate effectiveness of training initiatives using performance data, feedback, and KPIs; make data-driven improvements.
- Act as a global resource adapting U.S.-based training to regional clinical practices and regulatory landscapes.
- Continuously update training materials based on product launches, market changes, and field feedback.
- Enable and facilitate pull-through training and content for relevant competencies and stretch topics.
- Build transparent communication channels among end users, including Strategic Account Directors.
- Support continuing education efforts and periodic training for tenured reps.
- Own all administrative aspects of the role: LMS components, slide decks, enablement resources, calendar invites, follow-up emails.
Requirements
- Bachelor’s degree in life sciences, education, business, or healthcare-related field.
- 5+ years of experience in sales training or sales enablement, with a focus on enterprise and/or international sales in healthcare, diagnostics, or biotech.
- Clinical understanding of NICU workflows, neonatal diagnostics, or rare disease genetics.
- Demonstrated success in building and delivering high-impact training programs in a matrixed global organization.
- Strong facilitation skills across virtual and in-person settings.
- Excellent project management, communication, and cross-functional collaboration skills.
- Willingness to travel internationally up to 25%.
- Previous field sales experience in diagnostics, rare disease, or NICU-specific products.
- Familiarity with international healthcare markets and hospital procurement dynamics.
- Experience with LMS platforms, adult learning theory, and instructional design tools.
