Lead end-to-end implementation projects across the Genea Security product line
Serve as the primary point of contact for all implementation activities and project-related requests
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Develop a deep understanding of each customer’s goals, environment, and project scope
Own project timelines, deliverables, and status trackers
Set and manage customer expectations while escalating issues as needed
Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders
Proactively manage project tasks and milestones, keeping leadership informed of progress
Maintain a detailed risk and issues log and develop mitigation strategies
Establish a strong understanding of Genea’s security product and features to effectively assist and train end users
Identify process or system gaps and drive effective, corrective solutions
Respond to customer inquiries via phone, email, or chat in a timely manner
Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively
Represent the department in internal meetings and cross-functional discussions
Perform other related duties as assigned

Requirements

Bachelor’s Degree required
4+ years of relevant experience
Experience in the physical access control industry strongly preferred
Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
PMP or similar certification strongly preferred
Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
Excellent written and verbal communication skills
Strong customer service mindset and desire to help others succeed
Demonstrated ability to build and maintain strong customer relationships
High attention to detail and strong analytical/problem-solving skills
Ability to thrive in a high-growth, fast-paced technology environment
Self-starter with the ability to work independently, including in remote settings

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

project managementstakeholder analysisproject planningrisk managementanalytical skillsproblem-solving

communication skillscustomer service mindsetrelationship buildingattention to detailself-starterindependent work

PMP