Senior Vice President, Operations
Genea
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $250,000 - $300,000 per year
Job Level
Senior
About the role
- Oversee Genea’s day-to-day global Operations functions, including Implementations, 24/7/365 Technical and Customer Support, Customer Success, Business Operations, Finance, and Administration across all three product lines: Submeter Billing, On-Demand HVAC, and Security.
- Ensure strong collaboration, communication, and alignment among multiple diverse Operations teams, as well as between Operations and other departments across the organization.
- Provide operational expertise, analysis, and recommendations that improve performance, streamline processes, and strengthen the customer experience.
- Establish, implement, and continuously refine data-focused KPIs to inform decision making, evaluate both team and individual performance, and drive accountability.
- Lead, manage, and coach six Manager- and Director-level direct reports, fostering a high-performing, empowered, and engaged leadership team.
- Oversee a global Operations workforce of 50+ employees across the United States and India, ensuring consistent performance, quality, and culture alignment across all regions.
- Set strategic goals for the Operations function and ensure alignment with Genea’s broader business objectives.
- Develop, document, and implement scalable company processes, SOPs, playbooks and best practices that support rapid growth and operational excellence.
- Leverage AI capabilities, tools, and automation to improve efficiency, enhance team effectiveness, and elevate the Operations function.
- Collaborate closely with the Executive Leadership Team to inform and contribute to short- and long-term organizational planning, strategy development, and execution.
Requirements
- 10+ years of progressive experience in operations management, preferably within a high-growth B2B SaaS environment.
- Proven success overseeing multiple diverse teams and driving strong collaboration both within Operations and across cross-functional departments.
- Strong people leadership skills with a demonstrated track record of managing, developing, and scaling global teams.
- Ability to establish, manage, and prioritize multiple complex projects, with excellence in project planning, execution, and follow-through.
- Experience building, maintaining, and evolving operational KPIs and performance reporting to support data-driven decision making.
- Technically savvy, with proficiency in Microsoft Office and the ability to quickly learn and adopt new tools and platforms.
- Deep knowledge of AI capabilities and a proven track record implementing AI tools and systems to enhance operational efficiency, effectiveness, and customer experience
- Exceptional written and verbal communication skills, with the ability to clearly articulate ideas to both technical and non-technical audiences.
- Strong attention to detail, a high sense of urgency, and an entrepreneurial mindset suited for a fast-paced, lean, high-growth organization.
- Experience leading organizational change and driving operational transformation is highly desired.
Benefits
- medical, dental, and vision insurance
- flexible spending accounts (FSA)
- life insurance
- accidental death and dismemberment (AD&D) insurance
- long-term disability (LTD) coverage
- paid time off (PTO)
- 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject planningperformance reportingdata-driven decision makingAI tools implementationKPI developmentprocess documentationSOPsplaybooksbusiness operations
Soft skills
people leadershipcollaborationcommunicationattention to detailentrepreneurial mindsetstrategic planningcoachingteam managementchange managementproblem-solving