Customer Strategy Lead – Trust Services

Gen

Customer Strategy Lead providing strategic insights for product development in cybersecurity and financial wellness solutions at Gen. Collaborating with leadership to drive customer-centric business decisions.

Posted 7/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer insight and strategic consulting, with a strong ability to synthesize data from various sources into actionable business strategies. Proven track record of influencing senior stakeholders and driving decisions that enhance customer experiences and commercial outcomes.

Highest-signal resume keywords

Customer InsightStrategic ConsultingData SynthesisStakeholder EngagementDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMarket IntelligenceCustomer Experience (CX)Quantitative AnalysisQualitative AnalysisStrategic PlanningCommercial StrategyInsight DevelopmentPresentation SkillsBusiness Strategy

Soft Skills

InfluencingCollaborationCommunicationCritical ThinkingProblem Solving

Industry Keywords

Business StrategyCustomer-CentricStakeholder ManagementCompetitive AnalysisPortfolio Management

About the role

Key responsibilities & impact

Act as a trusted advisor to the Segment Lead / Brand Lead and their virtual leadership team on segment strategy, performance, customer base and competitive context for your business segment
Frame and refine critical business questions (e.g., portfolio choices, proposition direction, target audiences, pricing/packaging, experience priorities)
Bring a customer- and evidence-centred perspective into business planning, roadmap discussions and major investment or trade-off decisions
Represent the voice of the customer in key forums - challenging constructively, highlighting risks and opportunities, and helping leaders see decisions through a customer lens
Synthesize evidence from multiple sources - including customer insight, analytics, CX, market intelligence, commercial performance and external trends - into clear strategic recommendations for the business
Develop compelling "so what / now what" narratives, presentations and workshops that help leaders and teams move from evidence to decision, creating clarity and alignment around key priorities
Ensure major insight programmes and strategic initiatives result in tangible business action

Requirements

What you’ll need

Significant experience in customer insight, strategy, consulting or a closely related field
Proven track record of partnering with senior stakeholders on major strategic or commercial decisions
Experience synthesising multiple data and insight sources (qual, quant, analytics, CX, market intel) into concise, decision-ready outputs
Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy

Benefits

Comp & perks

annual bonus
401(k) match
health insurance options
disability coverage
life insurance
unlimited paid time off