Senior IT Support Specialist

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IT Support Specialist providing endpoint and infrastructure support in NYC and NJ offices. Delivering user support, troubleshooting, and managing user lifecycle processes with hybrid work model.

Posted 7/28/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support across Windows and macOS environments, managing endpoint configurations, and troubleshooting infrastructure issues. Proficient in handling IT support requests, managing user lifecycles, and ensuring optimal operation of video conferencing systems.

Highest-signal resume keywords

Desktop Support EngineeringWindows And macOS EnvironmentsEndpoint Management (JAMF, Microsoft Intune)Infrastructure TroubleshootingVideo Conferencing Support (Zoom Rooms)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingUser Account ProvisioningNetwork Connectivity DiagnosisServer Environment SupportData Center Hardware SupportWorkstation ConfigurationAV Systems OptimizationTicket Lifecycle ManagementEquipment Lifecycle Tracking

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCollaboration SkillsAdaptabilityOperational Flexibility

Tools & Technologies

SlackTicketing SystemsZoom RoomsVideo Conferencing SystemsMDF/IDF Environments

Industry Keywords

IT SupportDesktop SupportEndpoint ManagementNetworking FundamentalsData Center Operations

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Respond to and manage IT support requests across multiple channels (Slack, ticketing systems, in-person, and remote platforms).
Deliver high-quality in-person and remote technical support across office and distributed environments.
Troubleshoot complex hardware and software issues across Windows and Mac platforms.
Perform remote troubleshooting and support for global users.
Monitor remote support channels to ensure timely issue resolution.
Document, update, and manage ticket lifecycle through resolution.
Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
Provision and decommission user accounts, endpoints, and access rights.
Configure and deploy Windows and Mac workstations for new hires.
Perform workstation upgrades, refreshes, and hardware repairs.
Coordinate and support IT equipment shipping and logistics for remote employees.
Provide Zoom Room and video conferencing support, including setup, troubleshooting, and ongoing maintenance.
Ensure conference room AV systems operate reliably and are optimized for hybrid collaboration.
Support meeting infrastructure during executive and high-visibility events as needed.
Deliver infrastructure support, including networking and endpoint hardware troubleshooting.
Diagnose and resolve network connectivity issues (wired and wireless).
Support server environments and assist with basic server troubleshooting and maintenance.
Collaborate with cross-functional and global infrastructure teams.
Assist in managing office server rooms (MDF/IDF environments).
Perform hands-on tasks including racking/un-racking equipment and installing patch cables.
Provide physical tape library support within the data center environment.
Support server hardware installations and basic server-level troubleshooting.
Maintain data center operational standards and best practices.
Manage and audit IT asset inventory.
Track equipment lifecycle and ensure proper documentation.
Lead and coordinate e-waste and equipment donation initiatives.
Interact with IT leadership, including presenting project status and results.
Work effectively across time zones and global teams.
Demonstrate flexibility in supporting both NJ and NYC office locations as business needs require.

Requirements

What you’ll need

Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician
Experience with JAMF and/or Microsoft Intune for endpoint management
Advanced knowledge of Windows and macOS environments
Solid understanding of networking fundamentals and endpoint hardware
Experience supporting server environments and data center hardware
Hands-on experience with physical tape library support preferred
Proven infrastructure troubleshooting capability
Experience managing Zoom Rooms or enterprise video conferencing systems
Demonstrated ability to handle multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
Effective interpersonal and collaboration skills
Adaptability and operational flexibility
Willingness to work across time zones and support two office locations (NJ/NYC)

Benefits

Comp & perks

401(k) match
health insurance options
disability coverage
life insurance
unlimited paid time off