Warranty Manager
Gemma Power Systems
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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About the role
- Will have oversight staff assigned to the warranty process.
- Develop the warranty claim procedure in accordance with the agreement and review with Owner.
- Upon acceptance of the facility by the Owner, implement the warranty claim process.
- Diligently manage the warranty claim process from receipt of claim to agreement of closure by the Owner.
- Hold regular meetings to ensure stakeholders are up to date and held accountable.
- Maintain a strong understanding of EPC, OEM, and supplier agreements.
- Familiar with the engineered documents for the project including specifications, drawings, manuals, turnover documentation and as built drawings.
- Maintain records and track the resolution of all warranty work.
- Understand & enforce adherence to the Gemma safety policies as it pertains to the execution warranty activities.
- Able to understand and guide a multi-discipline troubleshooting process.
- Engage the Project Manager, Project Commissioning Manager, General Superintendent, Procurement Manager, and Engineering team as required to support the efficient & timely resolution to of warranty claims.
- Responsible for validating warranty costs and reports to the Director of Commissioning and the Project Managers.
- Act as primary point of contact with subcontractors, suppliers, and Owner for the submission, coordination, and resolution of all warranty claims.
- Provide guidance to operation and maintenance personnel during the warranty process.
- Produce schedules and outage plans for warranty item resolution and system/equipment outages.
- Ensure warranty-related work is executed safely, efficiently, and in accordance with contract requirements.
- Review punchlist prior to project turnover to Owner and assist in resolution & close as required.
- Communicate with the key members of the installation and commissioning teams to be aware of ongoing project issues and to keep them appraised of warranty claims, which may require their assistance.
Requirements
- 4-year Bachelor’s degree (or equivalent experience) in Engineering, Power Generation, or a similar field, or equivalent time spent as a manager for a role.
- Minimum 5-7 years of experience in commissioning and/or construction of simple-cycle, combined-cycle, or other large-scale thermal power projects.
- Strong knowledge of manufacturer procedures and manuals.
- Experience in leading teams of commissioning controls and instrumentation personnel.
- Has the ability to organize information and draft persuasive written arguments.
- Intermediate computer skills, particularly in Microsoft Excel, Word, and Outlook.
- Prior experience working with construction technology and/or within the EPC industry is a plus.
- Comfortable with reading & understanding contracts.
- Experience in worker protection practices (LOTO/lock out and tag out).
- Experience with client interface and dispute resolution.
- Relentless dedication to both quality & safety.
- Formidable problem-solving & analytical skills.
- Able to work productively both independently and when collaborating with others.
- Capable of multi-tasking and handling competing priorities when needed.
Benefits
- Advancement and Growth Opportunities
- Paid Time Off (PTO)
- Comprehensive Nationwide Health and Welfare Benefits
- Company-Sponsored Events
- Financial Planning and Savings Resources
- 401(k) Retirement Savings Plan
- Paid Holidays
- Work-Life Balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty claim procedureEPCOEMtroubleshootingcommissioningconstructionthermal power projectsLOTOMicrosoft ExcelMicrosoft Word
Soft Skills
leadershipcommunicationorganizationproblem-solvinganalytical skillscollaborationmulti-taskingdedication to qualitydedication to safetypersuasive writing