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Supervisor, Customer Service – Enrollment
GeisingerCustomer Service Supervisor managing a team of representatives to ensure service standards and training. Lead customer interactions, handle escalations and maintain operational compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing customer service teams while ensuring compliance with customer service standards and regulatory requirements. Proficient in training staff and resolving complex customer complaints effectively.
Highest-signal resume keywords
Customer Service ManagementTeam DevelopmentComplaint ResolutionRegulatory ComplianceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceService Request Management ProcessHR PoliciesStandards And Procedures
Soft Skills
CommunicationCustomer Retention
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer Service StandardsAccreditationTraining and Development
About the role
Key responsibilities & impact- Supervises, develops and manages a team of Customer Service Representatives
- Ensures customer service standards, accreditation and regulatory requirements are met
- Reviews, develops, and provides on-going training and educational tools to staff
- Assists with site visits, plans, directs and controls activities of the Customer Service staff
- Responsible for resolving complaints, considering nature and complexity of complaint
- Works directly with customers on escalated issues that require management intervention
Requirements
What you’ll need- High School Diploma or Equivalent (GED) - Required
- Minimum of 6 years of relevant experience - Required
- Minimum of 2 years of Managerial/Supervisory experience - Required
- Skills in Communication, Customer Retentions, Customer Service, HR Policies, Standards And Procedures, Service Request Management Process
Benefits
Comp & perks- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- Encourages an atmosphere of collaboration, cooperation and collegiality.