CAP Assessment Consultant – Financial Aid
College Aid Services, LLC
ERP
Customer Financial Specialist Associate
Geisinger
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- This position is in a Call Center setting answering in bound phone calls and making outbound phone calls
- Engaging conversations with patients
- Anticipate questions
- Actively share information in patient friendly language
- Build a positive rapport and handle problematic interactions
- Provide one-stop service for Geisinger patients
- In-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions
- Perform accounts receivable functions
- Collection of cash, resolution of accounts, application of discounts
- Setup and management of monthly installment plans, communication of and assistance with financial assistance programs
- Validation of self-pay account status and insurance billing
- Management of undeliverable patient statements while ensuring compliance with departmental policies
- Work in conjunction with other areas within Revenue Management and Geisinger
Requirements
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 1 year-Related work experience (Required)
Benefits
- healthcare benefits for full time and part time positions from day one
- vision
- dental
- benefits for domestic partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablecash collectionaccount resolutiondiscount applicationmonthly installment plansfinancial assistance programsinsurance billingpatient statement management
Soft skills
communicationrapport buildingproblem-solvingpatient advocacyinformation sharingcustomer service
Certifications
High School DiplomaGED
