Customer Financial Specialist, Associate

Geisinger

Customer Financial Specialist Associate handling patient inquiries and accounts in a call center setting. Resolving patient issues over phone and coordinating with other departments for support.

Posted 5/21/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides one-stop service for Geisinger patients by providing in-depth knowledge
Performs all accounts receivable functions including collection of cash, resolution of accounts, application of discounts
Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction
Educates patients on billing, insurance and regulatory issues of all complexity levels
Completes necessary assigned reports or projects and is held accountable for the tasks

Requirements

What you’ll need

High School Diploma or Equivalent (GED)- (Required)
Minimum of 1 year-Related work experience (Required)
Minimum of 1 year-Customer Service (Preferred)
Communication
Customer Retentions
Customer Service
Customer Support Policies, Standards And Procedures

Benefits

Comp & perks

Healthcare benefits from day one including vision, dental and domestic partners
Atmosphere of collaboration, cooperation and collegiality

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationcustomer servicecustomer retention

Certifications

High School DiplomaGED