FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Manager, Customer Service Quality
GeisingerManage quality strategies and compliance for Customer Service within Geisinger Health Plan. Oversee development and implementation of quality programs for onsite and remote employees.
About the role
Key responsibilities & impact- Accountable for the development and implementation of quality strategies, plans, and processes to support organizational goals.
- Accountable for development of and ongoing compliance with NAIC (National Association of Insurance Commissioners) Model Audit Rule (MAR) requirements as they relate to all Customer Service Operational functions.
- Assesses quality needs as well as design, develop, deliver and maintain quality programs for onsite and remote employees.
- Provides direct supervision, oversight and development of staff.
Requirements
What you’ll need- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 3 years-Managerial/Supervisory (Required)
- Minimum of 9 years-Relevant experience* (Required)
Benefits
Comp & perks- healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
supervisionoversightstaff developmentquality assessmentprogram development