Senior Experience Designer
Geisinger
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Job Level
About the role
- Leads end to end experience design activities on enterprise initiatives.
- Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
- Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
- Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
- Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
- Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
- Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
- Prototypes concepts and support iterative development and testing.
- Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions.
- Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
- Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
- Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
- Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.
Requirements
- Bachelor's Degree-Related Field of Study (Required)
- Minimum of 5 years-Related work experience (Required)
Benefits
- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
- We encourage an atmosphere of collaboration, cooperation and collegiality.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
experience designuser researchdata analysisinformation designprototypingjourney mappingservice blueprintingstorytellingiterative developmentdesign toolkit evolution
Soft Skills
communicationcollaborationproblem-solvingempathystrategic alignmentagilityautonomyleadershipfacilitationinsight synthesis
Certifications
Bachelor's Degree