Customer Financial Specialist Associate
Geisinger
part-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
Visit company websiteExplore more
About the role
- This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment.
- The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions.
- The specialist takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.
- Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
- Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
Requirements
- Education: High School Diploma or Equivalent (GED)- (Required)
- Experience: Minimum of 1 year-Related work experience (Required)
Benefits
- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablecash collectionresolution of accountsapplication of discountsmanagement of installment plansfinancial assistance programs
Soft Skills
engaging conversationsanticipating questionsactive information sharingbuilding rapportproblem resolutionlooking for improvement opportunitieshandling problematic interactions
Certifications
High School DiplomaGED